Important Notice

Notice Publish Date: 21st March 2025

Notice Archive Date: 30th April 2025

Dear Customer,

Paytm Payments Bank is committed to providing a seamless and transparent customer service experience. As part of our continuous efforts to enhance customer support and align with regulatory guidelines, we have updated our Grievance Redressal Policy.

Key updates include:

• Enhanced classification of customer concerns (Requests, Queries, and Complaints) for better resolution tracking.
• No automatic reclassification of Queries/Requests into Complaints after TAT expiry. Complaints arising from customer negligence in fraudulent transactions will be excluded.
• Expanded policy coverage to include Business Correspondents (BCs), customers served by branches and third-party products, and outsourced service-related issues.
• Introduction of an SMS-based mechanism for reporting unauthorized transactions.

The revised policy can be accessed at: Paytm Payments Bank Grievance Redressal Policy

For any queries or assistance, please reach out to our customer support channels.

Sincerely,
Paytm Payments Bank Ltd.